Shipping Policy

1. Introduction

At OMSHRIM, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as swiftly as possible. This Shipping Policy details our shipping procedures, delivery timelines, and what you can expect once you place an order with us.

2. Order Processing Times

We work diligently to ensure your orders are dispatched promptly:

• Standard Orders: All confirmed orders are typically processed and handed over to our logistics partners within 1 to 2 business days.
• Business Days: Our warehouse operates from Monday to Saturday. Orders placed on Sundays, national holidays, or after 2:00 PM IST will be processed on the following business day.
• Custom & Made-to-Order Items: Certain specialized or customized products may require additional processing time. This will be explicitly stated on the product page.

3. Shipping Timelines & Delivery Estimates

Delivery times vary based on your location and the shipping method selected. Once dispatched, standard delivery timelines are as follows:

• Metro Cities & Major Urban Centers: 2 to 4 business days.
• Tier 2 & Tier 3 Cities: 4 to 6 business days.
• Remote or Rural Locations: 5 to 8 business days (depending on the reach of courier networks).
• Exceptions: Unforeseen circumstances such as extreme weather, natural disasters, political strikes, or courier network disruptions may cause unavoidable delays. While we cannot guarantee exact delivery dates, we will keep you informed of any major disruptions.

4. Shipping Charges

Shipping charges are calculated automatically based on the weight, dimensions of your order, and the delivery destination.

• Transparency: All applicable shipping fees will be clearly displayed on the checkout page before you complete your payment.
• Free Shipping: We frequently offer free shipping promotions on orders exceeding a certain minimum cart value. Please refer to the top announcement bar on our website for current offers.
• Non-Refundable: Original shipping charges are generally non-refundable in the event of a standard return, unless the return is due to an error on our end (e.g., defective or incorrect item sent).

5. Order Tracking

We believe in keeping you fully updated on your order's journey:

• Once your order is dispatched, you will receive an automatic email and SMS containing your tracking number and a link to track the package live.
• You can also log into your OMSHRIM account, navigate to "Order History," and click "Track Order" to view real-time status updates.
• Please note that it may take up to 24 hours for the tracking link to become active on the courier's website after dispatch.

6. Delivery Attempts & Address Accuracy

Ensuring successful delivery requires cooperation from both our logistics partners and our customers:

• Address Accuracy: Customers are strictly responsible for providing a complete, accurate shipping address (including correct PIN code and contact number). OMSHRIM is not liable for delayed or lost shipments resulting from incorrect address details.
• Delivery Attempts: Our courier partners typically make up to 3 delivery attempts. If you are unavailable, they may try to contact you via phone. If all attempts fail, the package will be returned to our warehouse (Return to Origin/RTO).
• Reshipping: If a package is returned to us due to customer unavailability or an incorrect address, re-shipping the order will attract additional shipping charges.

7. Lost or Damaged Packages

While we use premium packaging to secure your items, transit damage can rarely occur. If your package arrives visibly tampered with, crushed, or opened, please DO NOT accept it from the delivery agent. Contact us immediately.

If you discover internal damage or missing items after accepting the package, you must notify us within 48 hours of delivery. Providing an unboxing video is highly recommended to expedite any claims for lost or damaged goods.

8. International Shipping

Currently, OMSHRIM strictly ships within the territory of India. We do not offer international shipping at this time. We are working on expanding our logistics network and will update this policy when international deliveries commence.

9. Contact Us

If you have any specific inquiries about your shipment, express delivery requests, or need help tracking your order, our support team is available:

Email: Support@omshrim.in

Phone/WhatsApp: +91 80034 03451