Order Cancellation Policy

Cancellation before dispatch

Orders may usually be cancelled before they are packed, shipped, or handed over to the courier partner. Once processing reaches dispatch stage, cancellation may no longer be possible.

Prepaid orders

If a prepaid order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment source or another approved method, subject to payment partner timelines.

Cash on delivery orders

Cash on delivery orders can generally be cancelled before dispatch through the order support process. Repeated COD cancellations or refusals may lead to COD restrictions on future orders.

When we may cancel an order

• Product becomes unavailable after order placement.
• Payment verification fails or a transaction is flagged as risky.
• Pricing, stock, or product listing error is discovered.
• Delivery is not serviceable or address verification fails.

Cancellation after dispatch

Orders that have already shipped usually cannot be cancelled directly. In such cases, the customer may need to follow the return or refusal process subject to order eligibility and courier status.

How to request cancellation

To request a cancellation, please contact OMSHRIM support as early as possible with your order number. Faster reporting gives the best chance of stopping the order before shipment.