Privacy Policy

1. Introduction & Overview

Welcome to OMSHRIM ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of your information when you visit our website, use our mobile applications, or otherwise engage with our services (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Services.

2. Information We Collect

We collect various types of information from and about users of our Services, including:

• Personal Identification Data: Name, email address, postal address, phone number, and account login credentials.
• Transaction Data: Payment card details (processed securely by our payment gateways), billing address, shipping address, purchase history, and order preferences.
• Technical & Device Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types, operating system, device identifiers, and platform details.
• Usage Data: Information about how you navigate and interact with our website, including the pages you view, the products you search for, the time spent on pages, and referring/exit pages.
• Communication Data: Records and copies of your correspondence with us, including customer support tickets, live chats, emails, and social media interactions.

3. How We Use Your Information

We use the information we collect for various business and commercial purposes, including:

• Service Fulfillment: To process your registration, manage your account, process payments, and deliver products and services to you.
• Customer Support: To respond to your inquiries, resolve disputes, process returns, and provide ongoing customer care.
• Personalization: To tailor the content, products, and offers we present to you, ensuring a customized shopping experience.
• Marketing & Promotions: To send you newsletters, promotional materials, and special offers (you may opt-out at any time via the unsubscribe link in our emails).
• Analytics & Improvement: To analyze website traffic, monitor user behavior, test new features, and improve the overall functionality and security of our platform.
• Legal Compliance & Security: To prevent fraud, enforce our Terms & Conditions, and comply with applicable legal obligations and regulatory requirements.

4. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted entities under the following circumstances:

• Service Providers: We share data with third-party vendors who perform services on our behalf, such as payment processing (e.g., Razorpay, Stripe), order fulfillment, logistics and delivery partners, data analysis, email delivery, and customer service tools.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of the business assets.
• Legal Obligations: We may disclose your information if required to do so by law, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal process.

5. Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect vital usage data.

• Essential Cookies: Necessary for the website to function (e.g., keeping items in your shopping cart, maintaining secure logins).

• Performance & Analytics Cookies: Help us understand how visitors interact with our website by reporting usage statistics.

• Advertising Cookies: Used to deliver relevant advertisements to you on other websites and track the efficiency of our marketing campaigns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security & Retention

We have implemented industry-standard security measures, including SSL encryption and secure server hosting, designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to use your information, we will remove it from our systems or anonymize it.

7. Your Privacy Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access & Portability: The right to request copies of your personal data in a structured, commonly used format.
• Correction: The right to request correction of any inaccurate or incomplete information we hold about you.
• Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data, subject to certain legal exceptions (such as maintaining transaction records for tax purposes).
• Opt-Out of Marketing: You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting support.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: Support@omshrim.in

Phone: +91 80034 03451

Address: 13,14 Rukmani Niwas, Paliwal Marg, Ashok Vihar, Chomu - 303702, Jaipur, Rajasthan, India. Landmark: Behind Mangal Bhawan.