Return & Refund Policy

1. Introduction

At OMSHRIM, we strive to ensure that every purchase brings joy. We understand that sometimes a product may not be exactly what you expected. This comprehensive Return & Refund Policy is designed to offer peace of mind when shopping with us, detailing exactly how and when you can return items, request replacements, or receive refunds.

2. Return Eligibility & Conditions

To be eligible for a return or replacement, the product must meet the following strict conditions:

• Timeframe: The return request must be initiated within 7 days from the date of delivery.
• Condition: The item must be unused, unwashed, unworn, and in the exact same condition that you received it. Products showing signs of wear, alteration, or misuse will be rejected.
• Packaging: The product must be returned in its original packaging, including all original tags, manuals, warranty cards, accessories, and freebies that came with it.
• Proof of Purchase: A valid receipt, order confirmation email, or order number is required.

3. Non-Returnable Items

For reasons of hygiene, safety, and customization, certain categories of products are strictly non-returnable unless they arrived damaged or fundamentally defective:

• Personal Care & Hygiene: Cosmetics, skincare, innerwear, lingerie, swimwear, and grooming tools.
• Customized/Personalized Products: Items made to order or personalized specifically for the buyer.
• Perishable Goods: Food items, flowers, or items with a limited shelf life.
• Clearance & Sale Items: Products explicitly marked as "Final Sale" or "Clearance" at the time of purchase.
• Digital Goods: Downloadable software, digital gift cards, and online course access.

4. The Return & Replacement Process

If your item is eligible, initiating a return is simple:

• Step 1: Contact our support team via our "Live Chat", email (Support@omshrim.in), or raise a ticket from your account dashboard within the 7-day window.
• Step 2: Provide your order number, a clear description of the issue, and photographic/video evidence of the product (especially if claiming damage or defect).
• Step 3: Once approved, we will either arrange a reverse pickup (in serviceable areas) or provide you with a return shipping address.
• Step 4: After the returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund/replacement.

5. Refund Processing & Timelines

If your return is approved after warehouse inspection, your refund will be processed immediately:

• Prepaid Orders: Refunds will be credited back to the original method of payment (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days, depending on your bank's processing time.
• Cash on Delivery (COD) Orders: We will send you a secure link to enter your bank account or UPI details. Once provided, the refund will be transferred within 3 to 5 business days.
• Shipping Fees: Original shipping charges and COD convenience fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged in transit, mechanically defective, or simply the wrong item, please report it to us within 48 hours of delivery.

Important: We highly recommend recording an "Unboxing Video" when opening your package. This serves as irrefutable proof if an item is missing or damaged upon arrival and vastly speeds up the resolution process. In these cases, OMSHRIM covers all return shipping costs and will dispatch a free replacement immediately (subject to stock availability).

7. Order Cancellations

• Before Dispatch: You can cancel your order for a full 100% refund at any time before it has been shipped from our warehouse.
• After Dispatch: Once an order is in transit, it cannot be cancelled. You must receive the order and initiate a standard return process (shipping fees may be deducted).

8. Contact for Returns

For any questions regarding your return, replacement, or refund status, our support team is here to help:

Email: Support@omshrim.in

Phone/WhatsApp: +91 80034 03451